A team of independent test customers will soon be taking to Swiss trains to check – among other things – for levels of cleanliness.
Swiss railways, considered by some to have a spotless reputation, are reacting to complaints that trains and stations are not as tidy as they should be.
There are already five cleanliness detectives in operation on the Zurich S-Bahn commuter train network. From mid-April their numbers will rise to 16 to cover the whole of Switzerland.
This could, for example, lead to extra cleaners being drafted in to a certain line, says Swiss railways. The test customers will also note where customer information and security could be improved.
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É mesmo não mais nada pra resolver!!! :S
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